Revolutionizing Wealth Management with AI, Real-Time Data, and Automation: Q&A with Sherry Baker of FIS Global.

In today’s rapidly evolving wealth management landscape, real-time data and intelligent automation are transforming how institutions serve clients. Sherry Baker, a leader at FIS Global, shares how the FIS® AddVantage platform is driving this revolution. FIS AddVantage is a InterSystems Impact Award 2025 winner.

Q1: Can you introduce FIS and its role in the wealth and trust space?

Sherry Baker: FIS is a global leader in financial technology, serving payments, banking, wealth, retirement, and capital markets across 58 countries. Wealth management is a core pillar of FIS’s offerings, serving over 600 clients, processing more than $5trn in assets across our platforms annually. Within wealth, FIS® AddVantage supports a diverse client base—from large financial institutions and mega-regional banks to family offices and community foundations—empowering them to acquire, manage, and grow assets efficiently and cost-effectively.

Q2: What trends are you seeing in the marketplace? 

Sherry Baker: As wealth transfers to a tech-savvy generation, clients expect seamless, integrated access to personalized services. The firms that adapt and innovate will thrive. Our clients are increasingly looking for comprehensive and integrated solutions that provide convenient access to a variety of services. As a result, trust organizations are expanding their ecosystems, using data and APIs to ease integration. This reflects a shift away from monolithic platforms toward more flexible options.

Q3: How does FIS AddVantage meet the evolving needs of wealth and asset management?

Sherry Baker: AddVantage is engineered to help clients meet these evolving expectations by delivering holistic, efficient, and tailored solutions. AddVantage provides unifying operations, automating routine work, ensuring compliance, scaling with growth, enhancing client service, and reducing costs—all within a secure, future-ready platform. 

Q4: What modernization efforts make AddVantage a standout solution?

Sherry Baker: Modernization initiatives included InterSystems IRIS to enhance operational efficiency, open APIs for rapid innovation and CRM compatibility for unified workflows and Wealth-as-a-Service features. These improvements have made the platform more flexible, scalable, and integrated, supporting real-time data, advanced automation, security measures, and adaptable deployment options.

Q5: How does InterSystems IRIS contribute to AddVantage’s success?

Sherry Baker: Our partnership with InterSystems has been instrumental in driving the success of the initiative. With these improvements leading to operational performance with responsive features, allowing faster data access, improved scalability, and enabling AI-powered capabilities. This technology simplifies integration, reduces manual data errors, improves client retention, accelerates onboarding, and opens pathways for AI-enhanced decision-making and operations.

Q6: What are the emerging hot topics in wealth management? 

Sherry Baker: Clients are increasingly looking for comprehensive and integrated solutions that provide convenient access to a variety of services. As a result, trust organizations are expanding their ecosystems, using data, Ai and APIs to ease integration. This reflects a shift away from monolithic platforms toward more flexible options.

Q7: Where is AI delivering the most immediate value?

Sherry Baker: AI contributes to operational efficiency by automating back-office tasks such as processing, compliance, and reconciliation. This automation decreases the risk of human error, enhances audit trails, and allows professionals to engage in more complex tasks. Although AI is beginning to support client-facing functions, its current primary impact is in optimizing internal operations and easing informed decision-making.

Q8: What’s the biggest hurdle for clients using AI?

Sherry Baker: The main challenge is data readiness. Institutions have valuable but siloed data, which must be clean, structured, and accessible for AI to work. Treating data as a strategic asset improves efficiency and enables AI’s benefits. Integrating data across operations is crucial and stays a key focus as interest in AI grows.

Q9: What is FIS’s value proposition for trust organizations?

Sherry Baker: FIS is a strategic partner, not just a vendor. We help trust organizations navigate complexity with deep ability and future-ready technology. Whether modernizing legacy systems, integrating best-of-breed solutions, or unlocking the power of data, APIs, and AI, we focus on operational efficiency, risk reduction, and growth. Our tailored ecosystems support unique client experiences, scalable operations, and long-term stewardship.

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Sherry Baker is Senior Vice President, Head of Global Wealth Products & Services at FIS. Sherry also serves as the President and CEO of Reliance Trust Company and EVP and COO for Reliance Financial Corporation (both FIS companies). With over 20 years of experience in the Wealth and Retirement industry, Sherry is responsible for delivering products, services, and solutions to support and grow the Wealth, Retirement, and International (WRI) client base.

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FINANCIAL SERVICES 

Organization: FIS Fidelity National Information Services, Inc.

Innovation Name: FIS AddVantage 

World Winner 

FIS Global has reimagined wealth management with FIS AddVantage Wealth Solution, a real-time platform for asset management and trust accounting. AddVantage supports the full breadth of wealth management operations, from client acquisition and transaction management to portfolio accounting and regulatory compliance. Designed to scale as businesses grow, AddVantage adapts to a variety of institution sizes – from advisory firms, family offices, and law firms to large multibranch banks, investment firms, and fiduciaries operating in the US. This solution is scalable and delivers high- volume, straight-through processing, boosting performance and client satisfaction without compromising efficiency. With innovative features like Code Connect and Wealth APIs, AddVantage offers an optimized ecosystem that enhances market differentiation, streamlines workflows, and facilitates connectivity. The platform’s flexibility, scalability, and robust security set a new benchmark, empowering firms to adapt and excel in an ever-changing market. FIS Wealth processing capabilities, managing more than $4 trillion in assets annually, with high client adoption and satisfaction rates, uniquely positions FIS Wealth in the marketplace. 

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Sponsored by InterSystems and selected by an independent panel of judges from Massachusetts Institute of Technology (MIT).